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Terms & Conditions

LTD GIO
ID Number: 204951819

By using Giordano.ge, you agree to the following Terms and Conditions.

1. Use of Service

The website may be used for lawful purposes only.
 The user is prohibited from disrupting the proper functioning of the website (e.g., hacking attempts, spam).

2. Account Registration

The user is required to provide accurate and complete information.
 The user is responsible for maintaining the security of their personal account.

3. Purchases and Payments

Prices and conditions are indicated on the website and may be changed without prior notice.
 Payments are processed through secure and official payment channels.

4. Delivery Terms

Orders are delivered to the address specified by the user.
 Delivery is made to the building entrance and does not include door-to-door service.

Delivery Timeframes and Fees:

Standard Delivery (Tbilisi)

- Delivery time: 3–5 business days
- Fee: 5 GEL

Express Delivery (Tbilisi)

- Orders placed during working hours will be delivered on the next business day
- Orders placed outside working hours will be delivered on the third business day
- Fee: 10 GEL

Express delivery is available only for products that are in stock at branches located near the customer’s address.
 If the product is not available in nearby branches, the order will be delivered under standard conditions, and the additional express delivery fee will be refunded to the payer’s account.

Delivery to Other Cities

- Delivery time: 3–5 business days
-Delivery provider: Georgian Post
- Fee: 10.80 GEL

Free Delivery

Orders over 300 GEL qualify for free delivery

Order Processing Time:
Orders are processed within 1 business day 

Order Processing Working Hours:
Orders are processed during the following hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM

5. Returns and Exchanges

The customer has the right to return or exchange a product within 14 calendar days from the date of receipt, in accordance with applicable legislation.

Returned products must meet the following conditions:
- Must not be used
- Must not be damaged
- Complete set
- Must be in original packaging

Returns must be made at a branch agreed in advance with the online manager.

Refunds are issued using the same payment method used for the purchase, after inspection of the returned product.

Delivery fees are non-refundable, except in cases where the product is defective or does not match the order.

6. Limitation of Liability

LTD GIO (ID: 204951819) is not responsible for technical issues or problems caused by third-party services.

7. Intellectual Property

All logos, content, and designs on the website are the property of LLC GIO (ID: 204951819) or its partners.
 Any use without prior permission is strictly prohibited.

8. Changes

We reserve the right to modify these Terms and Conditions at any time.
 Any changes will be published on the website.

9. Governing Law

All disputes are governed by the laws of Georgia.